Privacy Policy | The Ice Legacy

At The Ice Legacy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect We collect two types of information from you when you use our website:

a. Personal Information

Name
Email address
Shipping address
Billing address
Payment information (credit card, debit card, or other payment methods)
Phone number
Any other information you provide through our contact forms or during the checkout process

b. Non-Personal Information

IP address
Browser type and version
Device information
Referring website or search engine
Pages viewed and time spent on our site
Cookies (used for tracking and improving your browsing experience)

You may cancel your order at any time before it enters the production phase.
To request a cancellation, please contact our customer service team immediately at support@theicelegacy.com.
Once your cancellation request is received and your order has not yet entered production, we will proceed with the cancellation and issue a full refund to your original payment method.

2. How We Use Your Information

We use the information we collect in the following ways:

Order Processing: To process your orders and deliver the products you have purchased.
Customer Support: To provide you with support and respond to your inquiries or concerns.
Payment Processing: To process payments securely for your purchases.
Marketing and Communications: With your consent, we may send promotional emails, newsletters, or updates about new products and offers. You can opt-out of marketing communications at any time.
Improving User Experience: To improve our website, personalize your shopping experience, and optimize the content and design for better usability.
Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal processes and to protect the rights, property, and safety of The Ice Legacy and our customers.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

Encryption: Sensitive information, such as payment data, is transmitted via Secure Socket Layer (SSL) technology and is encrypted into our payment gateway provider’s database.
Access Control: Only authorized personnel have access to your personal information. All sensitive information is stored securely in compliance with industry standards.
Regular Security Audits: We continually monitor and assess our systems for vulnerabilities and ensure we maintain a secure environment for your data.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather information about how you interact with our website. Cookies are small files stored on your device that help us remember your preferences, login information, and track your activity on our site.

Cookies Used:

Session Cookies: To keep you logged in during your visit.

Persistent Cookies: To remember your preferences for future visits.

Third-Party Cookies: We may also use third-party services (such as Google Analytics) that may place cookies on your device to track your browsing behavior.

You can modify your browser settings to reject cookies, but doing so may limit your ability to use certain features of our website.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in conducting business, such as processing payments and fulfilling orders. These providers are only authorized to use your information to perform services on our behalf.
Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process (such as a subpoena), or to protect the rights, property, or safety of The Ice Legacy, our customers, or others.

6. Your Rights and Choices You have the right to access, correct, or delete your personal information. You can also opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly at support@theicelegacy.com.

Access: You can request a copy of the personal data we hold about you.
Correction: If your personal information is incorrect or outdated, you can request that it be updated.
Deletion: You may request that we delete your personal information, although we may need to retain certain data for legal, accounting, or business purposes.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by The Ice Legacy. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

8. Children's Privacy

The Ice Legacy does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. International Data Transfers

If you are accessing our website from outside India, please note that your personal information may be transferred to, stored, and processed in India, where our servers are located. By using our website and providing your information, you consent to the transfer of data to India and the use of your data as outlined in this Privacy Policy.

10. Changes to This Privacy Policy

The Ice Legacy reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the effective date at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:

Email: support@theicelegacy.com Phone: +91 8128812488 Address: Surat, Gujarat Effective Date: April 9, 2025