Shipping Policy - The Ice Legacy
Thank you for choosing The Ice Legacy for your custom luxury diamond watches and hip-hop jewelry. We
are committed to delivering your unique and high-quality items safely and promptly. Please take a moment
to review our shipping policy for an understanding of how we handle your orders.
Shipping Methods and Rates:
1. Processing Time:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment has been confirmed.
- Please note that custom orders may take longer to process due to the personalized nature of the products. The estimated time for custom orders will be provided at the time of purchase.
2. Domestic Shipping:
- The Ice Legacy offers domestic shipping across India. We partner with trusted courier services to ensure fast and reliable delivery.
- Shipping costs for domestic orders will be calculated at checkout, depending on the weight and size of your items and the delivery address.
3. International Shipping:
- The Ice Legacy proudly offers international shipping to a wide range of countries. Shipping rates for international orders will be calculated at checkout based on the destination, weight, and size of the package.
- Please note that international shipping may take anywhere from 7-10 business days, depending on the destination and any customs clearance processes.
4. Shipping Methods:
- We offer standard and express shipping options for both domestic and international orders. You can select your preferred shipping method during checkout.
5. Order Tracking:
- Once your order has been shipped, we will send you a confirmation email along with a tracking number so you can monitor the status of your delivery.
- You can track your order via the courier service's website or by using the tracking link provided.
6. Shipping Insurance:
- All shipments from The Ice Legacy are insured. In the unlikely event that your package is lost or damaged during transit, please contact us immediately at support@theicelegacy.com so we can resolve the issue and file a claim with the carrier.
7. Customs & Import Duties (for International Orders):
- Please note that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
- The Ice Legacy has no control over these charges, and we recommend that you contact your local customs office for more information on any additional costs that may apply.
8. Shipping Restrictions:
- Certain products, such as prototype items or items that are not yet available for retail, may be restricted from international shipping. If there are any restrictions on your order, we will notify you promptly.
9. Lost or Stolen Packages:
- The Ice Legacy is not responsible for lost or stolen packages once the package has been marked as delivered by the courier service.
- If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim. We will assist you as best as possible during this process.
10. Address Errors:
Delivery Times:
Domestic Orders: Typically arrive within 5-7 business days after processing, depending on your
location.
International Orders: Delivery times for international orders may vary from 7-21 business days,
depending on the destination and customs procedures.
Customer Satisfaction Guarantee:
At The Ice Legacy, we strive to ensure your satisfaction with every purchase. If you experience any
issues with your delivery, such as delays or damaged goods, please reach out to our customer service
team at support@theicelegacy.com, and we will do our best to resolve the issue.
By placing an order with The Ice Legacy, you agree to the terms and conditions outlined in this
shipping policy. We truly appreciate your business and are committed to delivering your custom luxury
diamond watches and jewelry with care and precision.
Contact Information:
For shipping inquiries or any other assistance, please contact our customer support team at:
Email: support@theicelegacy.com
Phone: +91 8128812488
Address: Surat, Gujarat
- Please ensure your shipping address is correct before finalizing your order. The Ice Legacy is not responsible for delayed or undelivered packages due to incorrect or incomplete shipping addresses provided by the customer.